Being so confident in the quality of our products, we are happy to share with you some of the things people say about us. We also provide easy, straight-forward options to contact us should you need technical support or assistance – mail, phone, Skype and more. Additionally, we keep our inventory fresh and ready for shipping door-to-door at all times. To sum it up: you can remove “customer/tech-support” from your task list.
Give us a call
Phone: +972 8 9254872
FAX: +972 8 9283494
Address: Moshav Mazliach, 76836 Israel
From a technical and technological point of view, we build our roasters so that little or no maintenance procedures are needed. Through proper operation, service and simple maintenance periodical actions, our roasters should work flawlessly.
As with any technical device, problems might occur. In such case, please act according to the following steps:
- Refer to the user manual and make sure your roaster is installed and operated as described.
- Check for the troubleshooting tables.
- Contact your dealer and expect to be taken of care promptly.
- In case you have purchased the roaster directly from Coffee-Tech Engineering, contact us using the form here above. Most of the times, we will reply to your ticket in a very short while and no later than within 24 hours. Coffee-Tech Engineering’s representative (dealer or directly with the company) will work with you until the problem is resolved. Spare parts and technical repairs will be shipped, delivered, handled in accordance with warranty policy and under sales and service terms.