Customers

Sometimes, when we stop and look back at our achievements – the way we’ve come since the first machine, the first export…. all far and away by now – we find that one thing lasts for good, and that’s the large family that we’ve gained; being blessed to meet such wonderful folks, to work with them, to learn from them, to teach them and to be a small part of their way to success.

No wonder. The thing we like the most about our work is the interaction with people, from all kinds of cultures all around the world; to learn about their life, to present our beautiful country and our tradition, to have the chance to talk about our work, face to face, right before lunch.

Our country holds a world renowned reputation for producing high-end technology devices in many fields – from aircraft to agriculture, medicine and computers – and we are humbly happy to continue the list as coffee roasting machine manufacturers; it’s a dedication and an obligation and we will never choose to rest on our laurels.

One of the most motivating things in our advances in technology and design is the respect we feel for our competitors, same as we respect our customers and know that they have other choices. Our job is to create clear advantages towards the most important thing – the quality in the cup. Carefully and modestly, we stay aware and alert, constantly working to come up with solutions to new market needs and to strive to be nothing but the best in everything we do.

What really stands well for us all these years is the way we treat our customers – everyone is an entire world of life, everyone is important and everyone deserves our attention when they really need it, whether they are opening their first coffee business in life or a high rolling roastery with some need for advice. We never approach people as a target, we take nothing for granted, we love our work, and we thank all our friends/customers for the trust and the support – we wouldn’t be here without you.