From a technical and technological point of view, we build our roasters so that little or no maintenance procedures are needed. Through proper operation, service and simple maintenance periodical actions, our roasters should work flawlessly.
As with any technical device, problems do occur. In such case, please act according to the following steps:
- Refer to the user manual and make sure your roaster is installed and operated as instructed.
- Check for troubleshooting tables.
- Contact your dealer, and expect to be taken of care promptly.
- In case you have purchased the roaster directly from Coffee-Tech Engineering, contact us, preferably by email, and send a complete, accurate description of the problem. If necessary, attach photos. Most of the times, we will reply to your ticket in a very short while and no later than within 24 hours.
Coffee-Tech Engineering’s representative (dealer or directly with the company) will work with you until the problem is resolved. Spare parts and technical repairs will be shipped, delivered, handled in accordance with warranty policy and under sales and service terms.
