Tax obligations depend on your location and local regulations. Since we are based in Israel, international customers may be subject to import duties, VAT, or other taxes based on their country's trade agreements and tax laws. We recommend consulting with your local customs authority or tax advisor to understand the specific tax implications for your location. For customers within trade agreement zones, certain taxes may be reduced or waived.
We ship our roasters worldwide using trusted international freight carriers. All machines are carefully packaged and secured for safe transport. Shipping methods and timelines vary based on your location and the size of the roaster. We provide detailed shipping information and tracking once your order is processed. For large commercial roasters, we may coordinate specialized shipping arrangements to ensure safe delivery.
We manufacture a comprehensive range of professional coffee roasters, including manual and automatic shop roasters, as well as commercial coffee roasters. Our product line includes various capacity options to suit different business needs, from small specialty roasters to large-scale commercial systems. All our machines are designed with precision engineering and advanced technology to deliver consistent, high-quality results.
Yes, our roasting technology is versatile and can be adapted for roasting various materials including cocoa, nuts, and other specialty products. While we specialize in coffee roasters, our engineering expertise allows us to customize machines for different roasting applications. Please contact us to discuss your specific requirements and we can provide information about customization options for your particular needs.
An afterburner is an environmental control device that treats the exhaust gases from the roasting process. It burns off smoke, volatile organic compounds (VOCs), and other emissions before they are released into the atmosphere. This technology helps roasters meet environmental regulations and reduce their environmental impact while maintaining optimal roasting performance. Afterburners are particularly important for commercial operations in urban areas with strict air quality requirements.
We offer various shipping options depending on your location and urgency. Standard shipping typically takes 2-4 weeks for international orders, while expedited options are available for faster delivery. All shipping costs and timelines are provided during the quotation process. We work with reliable freight partners to ensure your roaster arrives safely and on time.
Yes, we offer professional installation services for all our roasters. Our trained technicians can travel to your location to ensure proper setup, calibration, and initial training. Installation services include equipment positioning, electrical connections, initial testing, and operator training. We can also provide remote support and guidance if you prefer to handle installation yourself or work with local technicians.
Each roaster delivery includes the complete machine, all standard accessories, operation manuals, and warranty documentation. We also provide detailed setup instructions and technical specifications. Optional accessories and additional equipment can be included based on your order. All items are carefully packaged and documented to ensure nothing is missing upon arrival.
Delivery times vary based on your location, the specific model ordered, and current production schedules. Standard delivery typically ranges from 4-8 weeks after order confirmation, depending on whether the roaster is in stock or needs to be manufactured. We provide accurate delivery estimates during the quotation process and keep you updated throughout the production and shipping phases.
All shipments are fully insured, and we take extensive precautions in packaging to prevent damage. If any damage occurs during transit, please document it immediately upon delivery and contact us right away. We will work with the shipping carrier to resolve the issue and ensure you receive a fully functional roaster. Our priority is your complete satisfaction, and we handle all shipping-related issues promptly.