Customer Service
Customer service is handled by Coffee-Tech Engineering’s distributors, where available, or by the company itself.
It is company policy to be available, via phone or mail, to our customers 24/7. We do our best to reply to all inquiries within 24 hours, maximum.
Warranty
All of our products include a one-year warranty for all parts and a lifetime warranty for craftsmanship.
Delivery times (Ready for pick up):
• Solar, Torrefattore, Avirnaki, Silos, Knock box, Roasting cart, FZ-RR 700: within 14 business days
• Ghibli R15, Destoner, Afterburner: within 45 business days
• Ghibli 45, Ghibli 90: within 90 business days
* Delivery times may vary due to production volume and special feature additions Shipping
Shipping
• Solar, Torrefatore, Avirnaki and accessories by air-freight (DDU), packed in double-walled carton boxes with polyurethane foam cushions.
• Ghibli line by sea-freight packed inside high-quality disinfected wooden shipping crates and thoroughly fastened to wooden pallets.
• Certain Eastern European countries, not holding DDU services, will be handled specifically.
• Shipping to the USA is done DDP
