|
FAQ
-
What makes
coffee-tech engineering coffee roasters different comparing
to other shop roasters?
-
How do you maintain
technical support for your overseas clients? Is it
necessary to ship the coffee roaster back to the
distributor or to the factory in order to repair it?
-
What are the key
benefits in using electrical heating elements as
oppose to other heating methods in shop roasters?
-
Which warranty do you provide
along with your coffee roasters?
-
Do you charge for technical
support given after warranty has expired?
-
What knowledge do you provide
on your course you hold in your training center?
-
Can you provide me references
and testimonials from other users?
-
How long does it take
to build my coffee roaster from the moment I’ve submitted
my order?
-
What additional costs
should I take in account for the
installation of my coffee roaster?
-
How can I be sure whether your
coffee roasters would fit my country’s electrical profile?
Our
coffee roasters present the highest quality of construction
available and were built to work flawlessly for years.
In order to make maintenance and repairs easy, fast, and
without having to ship the roaster back to the factory
or the distributor, all our roasters are built according
to the principle that all major parts should be easily
accessed and replaced with simple tools. As we use
components of the highest standards, spare parts can be
easily purchased from local stores and distributors or
sent from our factory via door to door priority mail
service.
[Back to Top]
Our
roasters present the highest quality of construction
available and were built to work flawlessly for years.
In order to make maintenance and repairs easy, fast, and
without having to ship the roaster back to the factory
or the distributor, all our roasters are built according
to the principle that all major parts should be easily
accessed and replaced with simple tools. As we use
components of the highest standards, spare parts can be
easily purchased from local stores and distributors or
sent from our factory via door to door priority mail
service.
[Back to Top]
As small
roasters require relatively small amount of energy in
order to be efficiently heated, we find electrical high
quality heating elements more suitable for that purpose.
By using this method, we benefit many key features that
are not possible with other heating methods in small
size without loosing quality and reliability.
Electrically heated shop roasters are more user
friendly, safer to operate and simple to install. The
even and efficient heating gained from the special made
high temperature metal heating elements that we use,
suites perfectly to the high coffee roasting standard we
require.
[Back to Top]
We
provide 1 year of full warranty as well as lifetime
warranty to the body for all our roasters.
[Back to Top]
No we
don’t. We provide a lifetime free online technical support for
our customers.
[Back to Top]
What knowledge do...
We
provide a wide scope of theoretical knowledge on coffee:
from the know-how of evaluating green coffee to blending
and cupping theory and practice. A special emphasis is
put to the art
of coffee roasting. In addition, our course provides technical
knowledge regarding the maintenance of the purchased
roaster, troubleshooting and more, in order to allow the
roast-master to fully benefit all the roaster has to
offer.
[Back to Top]
Sure, go
to
Our Projects
and see for testimonials. If you wish to receive
additional information, please contact us.
[Back to Top]
Time of
delivery may vary depending on model and availability in
stock. The average timeframe for delivery of our
roasters is roughly 2-4 business weeks. Once roaster is
complete, shipping usually takes about 3-6 additional
business days.
[Back to Top]
Our
roasters can be easily and cheaply installed, especially
comparing to other roasters. The additional costs you
should take under consideration are the following:
a.
Electricity: Some of our roasters
require a three-phased outlet. Additional modifications
may be needed for the voltage properties (see question
#10).
b.
Gas: in case that you purchase a gas
operated roaster, you will need to set a gas source and
connect it to the roaster.
c.
Safety measures: extinguisher, fire
detector – all according to the local fire and
electricity safety standards.
d.
Venting: You will need to install a
suitable chimney for the roaster in order to assure
clean and smoke free environment. Our user manuals
specify the exact type of duct required for the chimney.
e.
Placing the roaster: Depending on its
size, you may place the roaster either on a table,
counter or purchase a professional roasting cart offered
by Coffee-Tech Engineering. Larger roasters should be
placed on the floor. Our user manuals provide additional
information and safety requirements for this matter.
[Back to Top]
How can I be sure...
Our
roasters are built according to the most common world
standard of voltage (230V @ 50-60Hz). In cases that the
country default standard is different (i.e.: USA), any
qualified electrician can easily make the necessary
modification in a designated outlet according to
roaster’s specifications.
[Back to Top]
|
