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FAQ
- What makes coffee-tech engineering coffee roasters different comparing to other shop roasters?
- How do you maintain technical support for your overseas clients? Is it necessary to ship the coffee roaster back to the distributor or to the factory in order to repair it?
- What are the key benefits in using electrical heating elements as oppose to other heating methods in shop roasters?
- Which warranty do you provide along with your coffee roasters?
- Do you charge for technical support given after warranty has expired?
- What knowledge do you provide on your course you hold in your training center?
- Can you provide me references and testimonials from other users?
- How long does it take to build my coffee roaster from the moment I’ve submitted my order?
- What additional costs should I take in account for the installation of my coffee roaster?
- How can I be sure whether your coffee roasters would fit my country’s electrical profile?
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What makes...
Our coffee roasters present the highest quality of construction available and were built to work flawlessly for years. In order to make maintenance and repairs easy, fast, and without having to ship the roaster back to the factory or the distributor, all our roasters are built according to the principle that all major parts should be easily accessed and replaced with simple tools. As we use components of the highest standards, spare parts can be easily purchased from local stores and distributors or sent from our factory via door to door priority mail service.
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How do you...
Our roasters present the highest quality of construction available and were built to work flawlessly for years. In order to make maintenance and repairs easy, fast, and without having to ship the roaster back to the factory or the distributor, all our roasters are built according to the principle that all major parts should be easily accessed and replaced with simple tools. As we use components of the highest standards, spare parts can be easily purchased from local stores and distributors or sent from our factory via door to door priority mail service.
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What are the key...
As small roasters require relatively small amount of energy in order to be efficiently heated, we find electrical high quality heating elements more suitable for that purpose. By using this method, we benefit many key features that are not possible with other heating methods in small size without loosing quality and reliability. Electrically heated shop roasters are more user friendly, safer to operate and simple to install. The even and efficient heating gained from the special made high temperature metal heating elements that we use, suites perfectly to the high coffee roasting standard we require.
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Which warranty...
We provide 1 year of full warranty as well as lifetime warranty to the body for all our roasters.
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Do you charge...
No we don’t. We provide a lifetime free online technical support for our customers.
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We provide a wide scope of theoretical knowledge on coffee: from the know-how of evaluating green coffee to blending and cupping theory and practice. A special emphasis is put to the art of coffee roasting. In addition, our course provides technical knowledge regarding the maintenance of the purchased roaster, troubleshooting and more, in order to allow the roast-master to fully benefit all the roaster has to offer.
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Can you refer me...
Sure, go to Our Projects and see for testimonials. If you wish to receive additional information, please contact us.
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How long does...
Time of delivery may vary depending on model and availability in stock. The average timeframe for delivery of our roasters is roughly 2-4 business weeks. Once roaster is complete, shipping usually takes about 3-6 additional business days.
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What additional costs...
Our roasters can be easily and cheaply installed, especially comparing to other roasters. The additional costs you should take under consideration are the following:
a. Electricity: Some of our roasters require a three-phased outlet. Additional modifications may be needed for the voltage properties (see question #10).
b. Gas: in case that you purchase a gas operated roaster, you will need to set a gas source and connect it to the roaster.
c. Safety measures: extinguisher, fire detector – all according to the local fire and electricity safety standards.
d. Venting: You will need to install a suitable chimney for the roaster in order to assure clean and smoke free environment. Our user manuals specify the exact type of duct required for the chimney.
e. Placing the roaster: Depending on its size, you may place the roaster either on a table, counter or purchase a professional roasting cart offered by Coffee-Tech Engineering. Larger roasters should be placed on the floor. Our user manuals provide additional information and safety requirements for this matter.
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Our roasters are built according to the most common world standard of voltage (230V @ 50-60Hz). In cases that the country default standard is different (i.e.: USA), any qualified electrician can easily make the necessary modification in a designated outlet according to roaster’s specifications.